شناسایی و اولویت بندی عوامل موثر بر رضایت مندی کاربر با تلفیق QFD و مدل کانو: مطالعه موردی در یکی از آموزشگاه های فنی و حرفه ای شهر تهران

Background: The purpose of this study was to identify and prioritize some factors affecting the trainers' satisfaction of Technical and Vocational Training Organization (TVTO) by integrating QFD and Kano models. Methods: In this study, 435 trainees, aged 18 to 22 years old, were selected to complete the Kano questionnaire through direct communication and interview with the user in one of the centers of technical and vocational education in Tehran, Iran. In this study, Kano model and quality function development (QFD) integration methods were used to improve the design of technical and vocational institutions' workshops ergonomically and based on the needs of users. After completing the Kano questionnaire by these individuals, the responses were analyzed and the results were entered into the house of quality (HOQ) matrix. Results: The results of the house of quality (HOQ) matrix in this study showed that design and safe application factor, as one of the most important safety features, had a weight coefficient of j=7.35. However, the furniture adjusting criterion with a weight coefficient of j= 1.09 had the lowest importance from the user's viewpoint. In addition, the thickness of materials and furniture with an absolute significance of AI=52.1 had no significant relation with ergonomics and comfort. Conclusion: This results showed that both the Kano model and QFD integration method can be used in identifying and determining the priorities of the product design and work environment from the users' perspective.